Agent Relationships
NOVA's Agent Partner Program is designed for financial institutions that want to manage the pricing, sales process and primary customer relationship for their merchant services program. NOVA manages the credit underwriting, merchant set-up and training, and provides 24/7 customer service. In addition, we assist your financial institution in marketing merchant services and offer the support of experienced portfolio management professionals to help make your program a success.
The NOVA Agent Program offers a broad range of services to support your clients' business needs, including terminal support, chargeback and retrieval services and fraud monitoring - all with no merchant liability or risk to your institution. Merchant risk is assumed by NOVA.
How the Program Works
- You make the sale, establish the merchant's pricing and assist your client with completing the merchant application.
- You determine your institution's profitability at a relationship level.
- NOVA provides an easy to use pricing matrix to assist you in managing your sales activities.
- Your customers gain the benefits of processing on the industry's most reliable network, and have the support of our dedicated customer service team.
