Referral Relationships
Alliance Banks
NOVA's Alliance Bank Program is the perfect outsource solution for institutions looking to sell their existing merchant services portfolio, have an experienced team of professionals manage the opportunity, and benefit from the ongoing revenue stream the portfolio produces.
NOVA's Alliance Bank relationships are marketing partnerships. We deliver a white label or co-branded merchant program designed to meet the unique needs of your organization and your customers. NOVA assigns a dedicated team of individuals to build your portfolio's revenue through business development and sales, and experienced portfolio management. We own the merchant relationship - from underwriting, to boarding and continued maintenance of the account - and we assume all risk. Your institution enjoys the benefits of a robust merchant services program that produces customer satisfaction and increased bank revenue.
Program features include:
- Customized Business Development Programs - NOVA will work with you to develop a 12-month plan focused on increasing the revenue potential within your merchant portfolio.
- Relationship Management - You'll have access to a group of highly trained individuals available for any assistance you may require.
- Performance Accountability - On a monthly basis, you will receive a performance review that provides detailed information on new sales, overall portfolio trending and service level agreement statistics.
Referral Banks
No matter the size of your financial institution, it is important to offer a comprehensive menu of services to your commercial and small business clients. If your institution has limited resources to administer and manage a merchant program on a daily basis, NOVA's Referral Bank Program delivers a full range of merchant processing services, without the need for additional staff or resources to administer and support the program.
How the Program Works
- Your branch personnel need only complete the simple one-page referral form that NOVA provides and fax or email it to your NOVA sales professional.
- Your NOVA sales representative will contact your customer within 24 - 48 hours to explain the merchant solutions offered in partnership with your financial institution.
- NOVA manages sales, underwriting and boarding, as well as customer support, and your institution receives residuals for each merchant approved.
- Your customers have full access to NOVA's comprehensive services with little or no work for your staff.
