Merchants across North America know NOVA for the reliability of its network, rated by MasterCard as the number one network for reliability and availability. But when you choose NOVA as your transaction processor, you receive much more than a proven end-to-end communications and technology network, expanding connectivity options, and a variety of products to fit your requirements. You also gain the benefit of our network of support professionals. This dedicated team works to establish a relationship that is as unique as your business, and that delivers numerous benefits immediately and over time.
Risk Management & Fraud Control
Protecting your business against fraud and other losses is becoming an increasing challenge. NOVA has built extensive fraud monitoring and control features into its network, its products and its operations. We provide a robust set of risk management and fraud prevention tools via a proprietary automated risk management system to vigilantly protect your business and your customers' card data.
Customer Service & Voice Authorization
NOVA operates call centers on two continents for voice authorization and client assistance that are supported by a dedicated and well-trained staff of service professional and are available 24 hours a day, 7 days a week. We pride ourselves on industry leading customer service. Your satisfaction and success are our primary goal.
Customer Relationship Management
NOVA employs a focused and multi-pronged approach to strategic management of account relationships. Customized service level offerings are based on customer needs. All NOVA merchants can expect responsive telephone and online customer support, fraud control and risk management to protect their business interests.
For larger, multi-location merchants, NOVA assigns a dedicated Client Relations Team to act as business advocates for the customer - trusted and proactive advisors who play a lead role in helping develop and implement processing solutions.
Your team includes an assigned Account Executive that works closely to support your staff on day-to-day issues. This individual will remain your primary operations contact, responsible for bringing new locations online, reviewing your statements and interchange status, handling chargeback issues, and providing other "back-office" services related to your processing needs.
In addition, a Client Executive will take the lead on product and project initiatives, ensure that you are notified of compliance issues, streamline communication at all levels, and serve as a senior escalation point. You simply won't find this level of support at any other major processor.
